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Insourcing of IT Services By @Automic | @DevOpsSummit [#DevOps]

Leading Northern European bank, Nordea accelerates delivery of new apps and services to its users with service orchestration

Automation Opens Doors to Insourcing of IT Services
By Mark Nation

As the largest financial institution in Northern Europe, for Nordea time is money. Their decision to insource IT from IBM meant a huge project in terms of organization and potential for transitional disruption.

Speaking at the Automate Your World conference in London, Nordea Chief IT Infrastructure Specialist Jesper Christensen cited automation as critical in saving time and money on a project of such scale.

Christensen used Nordea's need to configure 8000 servers for their data center as an example of the challenges he and his team faced. Before automation, configuring one server took between three weeks and three months, with another two weeks to grant access to staff. Now the entire process takes under an hour.

This is a remarkable end result. However, the speed of implementation for automation techniques into a company with 11 million customers also carries huge financial implications.

In identifying which automation solution to choose, Christensen was looking for:

  1. Orchestration that would not only to automate individual processes, but also integrate them neatly together.
  2. Smooth transition to minimize disruption within a workforce that faced dramatic changes in routine.
  3. Support of heterogeneous technologies, as Nordea carry legacy applications and systems of 40 different financial institutions from mergers and acquisitions.
  4. Trusted partner. If a company of Nordea failed, the global economy would be affected. Many employees would see their workloads changed, and needed managing accordingly. Even the managers themselves needed guidance.

Christensen had dealt with Automic in the past and knew he could rely on them for customer service. Automic was handling 66,000 dependencies in the batch environment, which proved the stability of their software. They had agents for every type of server platform in use at Nordea, and could manage the complex processes Nordea needed to complete.

Christensen liked that Automic's ONE Automation could be used to incorporate both automated and manual processes into a unified workflow, to test where automation was most valuable. Nordea now create ‘fully described and repeatable processes' with a full audit trail.

The end product is a modernized company fit for the 21st century. In total, more than 200 service and support candidates for automation were identified as Christensen went about altering the mindset of his colleagues towards an automated future.

Now Nordea is able to innovate quicker. By having servers fully up and running in minutes, they can run with an idea without delay. This is just one of many ways in which automation helps companies like Nordea to cut out superfluous legwork and not be afraid to make big decisions.

Hear the Nordea story in our master class series webinar, Evolve to ITaaS: Self-Service Orchestration for the Business  >> View On-Demand Today

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Automic, a leader in business automation, helps enterprises drive competitive advantage by automating their IT factory - from on-premise to the Cloud, Big Data and the Internet of Things.

With offices across North America, Europe and Asia-Pacific, Automic powers over 2,600 customers including Bosch, PSA, BT, Carphone Warehouse, Deutsche Post, Societe Generale, TUI and Swisscom. The company is privately held by EQT. More information can be found at www.automic.com.